Privacy Policy
Last updated: August 2026
Introduction
This Privacy Policy explains how olive-mist collects, uses, and protects personal information when you use our website and language education services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you submit enquiry forms
- Email address for communication purposes
- Course preferences and learning goals
- Messages and correspondence you send to us
We also collect certain information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To process course enrolments and manage your account
- To communicate about our services, including updates and promotional materials
- To improve our website functionality and user experience
- To analyse usage patterns and optimise our content
- To comply with legal obligations
Data Storage and Security
Your personal information is stored on secure servers located within Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for two years after your last interaction with us. Course-related records may be retained longer for administrative and legal purposes.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers who assist with website hosting, email delivery, and analytics
- Professional advisors such as lawyers and accountants when necessary
- Law enforcement or regulatory authorities when required by law
All third-party service providers are contractually obligated to handle your data securely and only for specified purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request restriction of processing
- Receive your data in a portable format
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 45 Collins Street, Melbourne VIC 3000, Australia